CUSTOM SOFTWARE DEVELOPMENT

Most local businesses use one or more global software to run their business, such as Quick Books, CRM, ERP, Google Suite, Forms and Sheets, Excel, TimeSheet, Calendar, AskNicely, ….ohh my gosh….and more.


When we assess these local businesses to see if:
  • Are they getting all they need from these different solutions?
  • Does their customer support is personalized, do they know the person they refer to?
  • Are all those different solutions are integrated and have one entry-point, i.e., an information you enter in a given software never needs to be re-entered in another one?



  • Can they streamline their way of doing business, their D.N.A, completely or at least, largely?
  • Do they have a knowledge base dashboard created according and tailor made to their business needs?

The assessments report shows that almost 100% of the business owners or managers answer NO to all these 5 questions. If you are one of them, please, contact us. We will help you change all these response to YES, grow your business, your way, your DNA.

SERVICES


Our approach to your business follows the following process:
  • Design and Review Your Workflow
  • Identify with you Bottle Necks, Cost Saving, Integration (streamline), and growth/expansion points.
  • Assess your Return On Investment
  • Map Forms, Tools, and information base you have
  • Present a Service Proposal that makes business sense to you.
    • Including a Management Dashboard


Workflow Design

The assessments report shows that almost 100% of the business owners or managers answer NO to all these 5 questions. If you are one of them, please, contact us. We will help you change all these response to YES, grow your business, your way, your DNA.

10 Benefits to Workflow Design:

  • Workflow increases project efficiency:
  • Workflow improves project productivity by providing users a streamlined rubric in which to source information and tasks. By unitizing workflow, team members are assured reduced project complexities, as well as redundancies in manual tasks.

  • Effect organizational change:
  • By accessing workflow, team members possess the resources to bypass the need to engage management intervention. Empowering the team to assess and correct issues in real time allows for an overall improved work culture.

  • Implementing workflows can lead process change:
  • As part of developing a workflow, businesses must scrutinize their current processes. This analysis can lead to improvements and optimizations.

  • Workflow provides increased access to project development.
  • By implementing workflow, all project details are readily available to monitor the efficiency of each step, providing team members insight into potential issues that may delay or disrupt the project. This oversight allows project managers to determine how well the process is running from end-to-end.

  • Workflows delineate work responsibility to different people
  • Circumventing the need for management intervention, team members have clarity in their responsibilities as workflow defines it for them.

  • Improves project timeline estimates
  • Gives project managers an estimate as to how long a task, or the overall project, will take.

  • Provides visibility
  • Workflows are a way to visually communicate the process to stakeholders.

  • Managers can focus on strategy
  • With the implementation of workflow, managers are better able to focus on overall systems management and less on daily operational concerns.

  • Workflows provide an audit trail
  • At every step of the process, checks and balances furnish managers the opportunity to access the value of tasks completed, timeframe, and changes made

  • Businesses can input rules
  • Instead of people deciding in the moment when issues arise, workflows refer to the predefined rules. This process eliminates some of the guesswork, saving time and boosting confidence in the organization’s work capacity.



Key Performance Indicator

What is a KPI?
KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective. KPI provides targeted goal-oriented strategies for team members and managers to 1. access progress and 2. identify insights that will help further business solutions at a strategic level.

Why are KPIs important?

  • Keeps your teams aligned:
  • Workflow improves project productivity by providing users a streamlined rubric in which to source information and tasks. By unitizing workflow, team members are assured reduced project complexities, as well as redundancies in manual tasks.

  • Provide a health check:
  • Key performance indicators give you a realistic look at the health of your organization from risk factors to financial indicators

  • Make adjustments:
  • KPIs help you clearly observe your success and failures so your business can do more of what’s working, and less of what’s not.

  • o Hold your teams accountable:
  • Make sure everyone provides value with key performance indicators that help employees track their progress and help managers move things along.



Infrastructure Map & Solutions – Forms, Tools, and Database
  • ROI:
  • Return on Investment (ROI) or return on costs (ROC) is the ratio between net income (over a period) and investment (costs resulting from a contribution of resources at a point in time). A high ROI means the investment’s gains compare favorably to its cost. As a performance measure, ROI is used to evaluate the efficiency of an investment or to compare the efficiencies of several different investments. In economic terms, it is one way of relating profits to monetary contribution.
    As an integral part of our Customer Engagement process, ABC Technologies includes an ROI in our customer’s proposal equipping them with a sense of urgency, worthiness, and certainty before signing a contract or making an investment

  • AS-IS model:
  • A diagram to describe current business practices, as well the health of the organization’s processes. The “NOW.”

  • TO-BE model:
  • A diagram which offers changes to current company practices designed to update, streamline and project increases in overall productivity. The “Future.”



Business Intelligence – Management & Operational Dashboard

Business intelligence is an umbrella term that refers to the tools, processes, and infrastructure used by companies to identify, analyze, and access key business information. Companies today leverage business intelligence software to pinpoint and extract valuable insights from the large volumes of data they store. The purpose of BI is to support and facilitate better business decisions.



Application Development

All ABC Technologies consultants are certified in the products they deliver and often hold multiple certifications. Consultants blend their system’s experience with extensive cross referenced business exposure. Our delivery methodology ensures our product and business knowledge is harnessed in the most effective way to deliver to the client a successful system implementation.



Ongoing Support & Training

Once you GO LIVE with your SAP solution, you may rely on Blue Ocean customer care experts to help keep your system up and running at optimal levels. Our industry-experienced, product experts are dedicated to the ongoing support of client’s questions and concerns, using an automated system to track issues. As a valued maintenance customer, you will have license to access SAP training online - all patches and versions. Additionally, your business will become a member of the SAP customer portal/ecosystem where there is a wealth of shared information.



Financial Management
  • Accounting
  • Automate the handling of all key accounting processes such as journal entries, accounts receivable, and accounts payable.
  • Controlling
  • Manage cash flow, track fixed assets, control budgets, and monitor project costs with greater accuracy and efficiency
  • Fixed Asset Management
  • Simplify the management of your fixed assets with a virtual function, eliminating the need for repetitive manual data entry


Sales and custumer management
  • Track all sales opportunities and lead activities throughout the sales cycle, from the first contact to deal closing.
  • Create, manage, and analyze marketing activities to turn prospects into customers and grow sales and profitability.
  • Customer Management
  • Store all critical customer data in one place by synchronizing and managing customer contacts in Microsoft Outlook.
  • Service Management
  • Craft and manage warranty contracts and service agreements efficiently; submit and respond to service calls quickly.


Purchasing And Inventory control
  • Procurement
  • Streamline procurement processes such as requisition requests, purchase orders, reliable receipts creation and returns management. Improve audits by matching documents, viewing information trails, and handling multiple currencies.
  • Master Data Management
  • Manage cash flow, track fixed assets, control budgets, and monitor project costs with greater accuracy and efficiency
  • Centralize purchasing processes by managing detailed data in a user-friendly interface. View account balance and purchase analyses while maintaining detailed item purchasing information with price lists and tax information.
  • Warehouse & Accounting Integration


Professional Services
  • Project Management:
  • Project Management services help organizations achieve project goals and objectives within scope, time, and budgetary constraints. These services can also help optimize the allocation of resources and integrate the inputs that will drive the completion of the project’s objectives. Project Management includes the planning, initiation, execution, monitoring, and closing of a project. Many different types of project management methodologies and techniques exist, including traditional, waterfall, agile and lean.

  • PDCA cycle:
  • is a continuous loop of planning, studying and executing projects which provides a simple and effective approach for solving problems and managing change.

  • Agile:
  • is a collection of principles designed to quickly and efficiently deliver a working product to the customer as soon as possible.

  • SaaS – Corporate Solutions:
  • A migration process that transfers business systems to the cloud in just hours and reduces up to 70% of your IT expenses.
    Digital Transformation has been advancing more and more for small and medium-sized companies. In order to take the next step and avoid falling behind in the market, it is necessary to migrate to the Cloud, especially in terms of management software (ERP).

    - Access your desktop/Client-Server software in the Cloud

    - Offer your desktop/Client-server software as Saas

    - Journey to the Cloud

  • Business Intelligence:
  • Business intelligence is the process by which enterprises use strategies and technologies for analyzing current and historical data, with the objective of improving strategic decision-making and providing a competitive advantage.

    There are 5 Key Stages of Business Intelligence:

    1. Data Sourcing: the process by which business data is extracted in electronic form, converting documents, i.e. reports, memos, email messages, photographs, images, web pages and URL lists, by sourcing scanners, digital cameras, database queries, web searches and computer files, etc.

    2. Data analysis: Upon sourcing the electronic data, the next step for Business Intelligence involves synthesizing the information to estimate current trends, integrating, and summarizing disparate information, validating models of understanding and predicting missing information or future trends

    3. Situation awareness: is the grasp of the context in which to understand and make decisions. At this point, Business Intelligence allows for filtering out irrelevant information, and setting the remaining information in the context of the business and its environment.

    4. Risk Assessment: Business Intelligence is about discovering what plausible actions might be taken, or decisions made, at different times. It is about helping you weigh the current and future risk, cost or benefit of taking one action over another, or making one decision versus another. It is about inferring and summarizing your best options or choices.

    5. Decision support: Business Intelligence is about using information wisely. It aims to provide warning of important events, such as takeovers, market changes, and poor staff performance, so that you can take preventative steps. It seeks to help you analyze and make better business decisions, to improve sales or customer satisfaction or staff morale. It presents the information you need when you need it.

    With highly trained professionals, ABC technologies works with the customer to analyze, synthesize, and customize business solutions using Business Intelligence with the goal of elevating the overall health and productivity of the business.



  • Financial Dashboards :

  • A financial dashboard is a management tool that helps to track all your relevant finance KPIs, allowing for effective cash management and enabling your business to track expenses, sales and profits in detail to meet and outperform financial objectives of a department or company.



    Executive/Management Dashboards :( insert a layout )

    An executive management dashboard is a visual reporting tool that displays organizational KPIs, strategies, metrics and data. These dashboards give executive (C-Level) and managers a visibility into business performance across all units and projects.


    Operations Dashboard :

    An operational dashboard is designed to provide a comprehensive snapshot of the performance of the day. Much like the dashboard on a car, operational dashboards give the viewer information related to the immediate performance of the organization.


  • Artificial Intelligence

  • Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Specific applications of AI include expert systems, natural language processing, speech recognition and machine vision.

    - Process Automation :

    Process Automation shortens or eases manual tasks, often making the results more accessible to users. Automation typically decreases the need for human deliberation or exertion while performing a task. Automated actions respond immediately to an earlier action.

    - IoT (Internet of Things):

    The Internet of Things refers to a system of interrelated, internet-connected objects that collect and transfer data over a wireless network without human intervention. The personal or business possibilities are endless. Businesses are also driven by a need for regulatory compliance.

    - Machine Learning:

    Machine learning is a branch of artificial intelligence (AI) and computer science which focuses on the use of data and algorithms to imitate the way that humans learn, gradually improving its accuracy.


  • Chatbot Tools:
  • A chatbot is merely a computer program that fundamentally simulates conversations between a human and a machine. It allows a two-way exchange of communication via messages or voice command. A chatbot is programmed to work independently from a human operator

    - Full Automation :

    chatbot refers to the exclusive intercommunication between a customer and the program (chatbot). In this instance, the customer will never interact with a person/contact. The full automation chatbot is used only when a company has a particularly well-define process script and usually ends with a message to a company’s email when the “customer” does not reach a self-explanation.

    - CSC (Customer Support Center) :

    chatbot allows customers to contact a representative from the onset using a chat tool.

    - Mixed/Balanced :

    chatbot allows customers, at any point during the communication, to reach out to a human being on the other end through a chat tool.


  • Outsourcing :
  • ABC utilizes its team’s skills and years of experience to support our customers in fulfilling their human resource requirements. The fulfillment of such positions may be temporary or permanent, short term or long term, hourly, monthly or per deliverable base, as follows:

    - FTE Sourcing (Full Time Employment) :

    ABC seeks to find its customers the perfect match/fit to candidates that will meet their business’ specific needs. Upon satisfying the recruiting expectations, customers will pay ABC a one-time fee for services for each candidate approved and hired by our customers. Please Contact Us for further questions and assistance.

    - CTH (Contract to Hire) :

    Upon securing the customer a skilled candidate, ABC will maintain the employee’s contract while he/she works for/at the customer’s facility for a trial period before hiring the professional directly into its payroll. In this model, the hiring fee may be reduced or eliminated depending on contract conditions. Please Contact Us for further questions and assistance.

    - C2C (Corporation to Corporation) :

    Our customers may seek to fulfill a temporary position or a specific project whereby they prefer to use ABC’s expertise in professional IT attainment for their employment needs, from technical professionals to project and program management. In this placement model, ABC will staff the professional(s) either with customer management or ABC management for a specific period of time based on corporation-to-corporation contract terms. Please Contact Us for further questions and assistance.

    - Turnkey Projects :

    A turnkey project is one that is developed or subcontracted to a team of experts. These experts then develop an end-to-end solution, allowing the organization and the project team to “turn a key” to activate it. ABC will plan, execute, and deliver the desired solution according to an agreement between the customer and ABC. Please Contact Us for further questions and assistance.

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Contact

+1-727-277-5377

Av Takara Belmont - 225
Aruja – São Paulo

5920 Main Street - New Port Richey - FL - 34652